Customer Service

OUR COMMITMENT TO YOU…

At white Cottage we pride ourselves on the personal customer service and satisfaction you can expect to receive. All our workmanship and the materials used to make your greenhouse are of the highest quality.

From your initial enquiry, through the design, manufacturing and installation stages, and for the lifetime of your greenhouse, you can feel comfortable and reassured in our lasting commitment to you. We take as much pride in our greenhouses as our many satisfied customers.

 

Guarantee

  •  We are committed to 100% customer satisfaction.

  • We guarantee you will be able to contact us directly by phone or email at any time, from an initial enquiry, throughout design, manufacture, installation, and for the lifetime of your greenhouse.

  • We guarantee that we will communicate with you in plain English, and in a straightforward manner, at all times.

  • We guarantee to deliver on every aspect of an agreed quotation, so that you are completely satisfied with the final greenhouse once it is installed.

  • We guarantee the hands on involvement of a company director in every greenhouse we produce, including its design and manufacture, and also to be on site during installation.

  • We guarantee your greenhouse will be of the highest quality, will be installed on an agreed date, and within budget.

  • We guarantee that your fixed price quotation will be the price you pay on completion, with no hidden extras. At no time will you be billed for anything additional, unless you have specifically requested it.

  • We guarantee the materials used, and workmanship in all our greenhouses. In the unlikely event of your White Cottage greenhouse developing any kind of fault due to our workmanship, or due to material or component defect, any necessary repairs or replacements will be provided without charge.